LanguageTest.in

Refund & Cancellation Policy

Last updated: 18 April 2026

We want you to feel confident about your purchase. This policy explains how cancellations and refunds work for subscriptions and one-time exam packages on LanguageTest.in, operated by Talent Networking, Hubli (India).

1. Free trial and demo

The Service offers a free demo flow that requires no payment. We encourage you to try it before purchasing a paid plan. No refund request can arise from a free demo.

2. 7-day satisfaction window

For every first-time paid purchase (subscription or one-time exam package), you have 7 days from the date of payment to request a full refund — provided you have used fewer than 3 mock exams on the new plan. Beyond either threshold, the purchase is considered substantially used and is non-refundable except as described below.

3. Recurring subscription cancellations

  • You may cancel auto-renewal at any time from your account settings. The cancellation takes effect at the end of the current billing period.
  • We do not issue pro-rated refunds for the unused portion of the current billing period after the 7-day window.
  • You retain access to all paid features until the end of the period you have already paid for.

4. Failed services

If a paid AI scoring run fails because of a problem on our end (server outage, AI provider failure not retried within 24 hours, corrupted audio that we cannot process), we will either:

  • Re-run the score at no additional charge, or
  • Credit the failed exam attempt back to your account so it does not count towards your monthly quota.

This applies regardless of the 7-day satisfaction window.

5. Duplicate or fraudulent charges

If you notice a duplicate charge or a charge you did not authorise, contact us at billing@languagetest.in with the transaction ID. We will investigate and refund verified duplicates within 7 business days.

6. How to request a refund

  1. Email billing@languagetest.in from the email address associated with your account.
  2. Include your order ID (visible in your billing history) and the reason for the refund.
  3. We will respond within 3 business days with our decision.
  4. Approved refunds are processed via Cashfree to the original payment method within 7 business days. Bank settlement may take an additional 2–5 business days depending on your card or UPI provider.

7. Chargebacks

Please contact us before initiating a chargeback through your bank. Chargebacks initiated without first contacting us may result in account suspension to prevent abuse. We will gladly discuss any reasonable concern through normal support channels.

8. Promotions, discounts, and gifted credits

Purchases made using promotional credits, referral credits, or time-limited discount codes are not refundable in cash, but may be re-credited to your account at our discretion.

9. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the Consumer Protection Act, 2019, or other applicable Indian law.

10. Contact

Refund or billing questions: billing@languagetest.in

LanguageTest.in is an educational preparation tool aligned with the published syllabus of each listed examination. We do not guarantee any individual exam result and accept no liability for pass or fail outcomes.